5vmw Privacy Policy

Who We Are

5vmw is the operator of the online casino and sports betting platform accessible at https://5vmw.net (the "Platform"). 5vmw operates under license from the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to Philippine law, including the Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations.

For the purposes of RA 10173, 5vmw is the Personal Information Controller in respect of the personal data of Platform users. This means 5vmw is responsible for determining the purposes and means by which your personal data is processed. Where 5vmw engages third-party service providers to process data on its behalf, those parties act as Personal Information Processors under 5vmw's instructions.

This Privacy Policy applies to all personal data collected by 5vmw through the Platform, including data collected during registration, account use, financial transactions, customer support interactions, and use of any promotional features.

Data We Collect

5vmw collects the following categories of personal data from users of the Platform:

5vmw does not knowingly collect sensitive personal information as defined under RA 10173 (such as health data, political affiliation, or religious beliefs) unless specifically required by applicable law or regulatory guidance. Where such collection is ever required, 5vmw will seek your explicit consent and provide a separate, specific notice.

How We Collect Your Data

3.1 Data You Provide Directly

You provide personal data to 5vmw directly when you: register an Account; complete KYC verification; make a deposit or request a withdrawal; contact customer support; submit feedback or a complaint; or opt in to marketing communications. The accuracy of this data is your responsibility, and you warrant that all information you provide to 5vmw is truthful and current.

3.2 Data Collected Automatically

When you access the 5vmw Platform, our systems automatically collect certain technical and usage data. This includes your IP address, device identifiers, browser characteristics, and behavioral data such as which pages you visit, how long you spend on each section, and which games you play. This data is collected through server logs, cookies, and similar tracking technologies, as described in Section 7.

3.3 Data from Third Parties

5vmw may receive personal data about you from third parties in limited circumstances, including:

• Payment providers (e.g., GCash, PayMaya, Visa, Mastercard) — transaction confirmation data and fraud screening results;
• Identity verification services — KYC document validation results and anti-fraud flags;
• PAGCOR and regulatory bodies — self-exclusion lists, compliance directives, and player protection notices;
• Anti-money laundering screening providers — watchlist screening results as required by AMLC compliance obligations.

Why We Use Your Personal Data

5vmw uses your personal data for the following purposes:

• Account creation and management — to register your Account, verify your identity, and manage your ongoing relationship with 5vmw;
• Service delivery — to provide access to casino games, sports betting, bingo, slots, and all other Platform features;
• Transaction processing — to process your deposits, withdrawals, and bonus credits via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard;
• KYC and regulatory compliance — to verify your identity and age (21+) and to satisfy PAGCOR licensing requirements and AMLC anti-money laundering obligations;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct;
• Responsible gaming monitoring — to identify patterns of play that may indicate problem gambling and to enforce deposit limits, self-exclusion requests, and PAGCOR-mandated player protection measures;
• Customer support — to respond to your inquiries, complaints, and support requests and to maintain a record of communications for quality assurance;
• Marketing communications — where you have opted in, to send you information about promotions, new games, bonuses, and Platform updates relevant to your interests;
• Platform improvement — to analyse aggregate usage data and improve the design, performance, and game selection of the Platform;
• Legal compliance — to comply with applicable laws, respond to lawful requests from government authorities, and enforce our Terms and Conditions.

5vmw will not use your personal data for any purpose that is incompatible with the purposes stated in this Section without first providing you with a new privacy notice and, where required by law, obtaining your consent.

Legal Basis for Processing

Under RA 10173, personal data may only be processed where a lawful basis exists. 5vmw relies on the following legal bases for processing your data:

• Contractual necessity — processing that is necessary to perform the contract between you and 5vmw (i.e., to provide the Platform services you have registered for), including account management and transaction processing;
• Legal obligation — processing required to comply with applicable Philippine law, including PAGCOR licensing conditions, AMLC reporting obligations, and NPC requirements;
• Legitimate interests — processing for 5vmw's legitimate interests in fraud prevention, Platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights;
• Consent — processing for marketing communications, where you have provided a clear, freely given, and specific opt-in consent. You may withdraw your consent to marketing at any time through your Account settings or by contacting support.

Sharing Your Personal Data

5vmw does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only for the purposes described in this Policy:

6.1 Service Providers and Processors

5vmw engages third-party service providers to perform specific operational functions on our behalf, including payment processing (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard), identity verification and KYC services, fraud detection and anti-money laundering screening, customer support platform hosting, and cloud infrastructure services. These providers act as Personal Information Processors under written agreements that restrict them to processing your data only as instructed by 5vmw and in accordance with RA 10173.

6.2 Regulatory and Law Enforcement Authorities

5vmw will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the National Bureau of Investigation (NBI), or other competent Philippine government authorities where required by law, court order, or regulatory directive. Such disclosures are made only to the extent required and in compliance with applicable legal procedures.

6.3 Game Content and Platform Technology Providers

Certain technical data (such as session tokens and game activity logs) may be shared with licensed game content providers whose games are accessible on the 5vmw Platform, solely for the purpose of game delivery, fairness certification, and technical dispute resolution. These providers are contractually prohibited from using your data for any other purpose.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of 5vmw's business or assets, your personal data may be transferred to the successor entity as part of that transaction, subject to the successor entity agreeing to be bound by equivalent data protection obligations. You will be notified of any such transfer and of any material change to the applicable privacy policy.

Cookies and Tracking Technologies

7.1 What We Use

The 5vmw Platform uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the Platform, maintain your login session, remember your preferences, and collect usage analytics. Cookies are small text files stored on your device by your browser at the instruction of the Platform.

7.2 Types of Cookies

• Strictly necessary cookies — essential for the Platform to function, including session management, login authentication, and security tokens. These cannot be disabled without impairing Platform functionality.
• Functional cookies — remember your preferences such as language settings, game display options, and responsible gaming limit configurations to improve your experience.
• Analytics cookies — collect aggregate, anonymised data about how users interact with the Platform to help 5vmw identify usability issues and improve navigation and game discoverability.
• Security cookies — used to detect and prevent fraud, bot activity, and suspicious login patterns, contributing to Platform integrity and account protection.

7.3 Managing Cookies

You may manage non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies; however, blocking strictly necessary cookies will prevent the Platform from functioning correctly. Detailed instructions for managing cookies are available in your browser's help documentation. 5vmw does not currently respond to browser "Do Not Track" signals, as there is no industry-standard interpretation of those signals in the Philippines online gaming context.

Data Retention

5vmw retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply:

• Active Account data — retained for the duration of your Account relationship with 5vmw and for a period of at least five (5) years following Account closure, in compliance with PAGCOR record-keeping requirements and AMLC anti-money laundering obligations;
• KYC and identity documents — retained for a minimum of five (5) years following the end of the business relationship, as required by the Anti-Money Laundering Act and PAGCOR regulations;
• Transaction records — retained for a minimum of five (5) years from the date of the transaction, as required by AMLC;
• Support communications — retained for three (3) years from the date of the communication for quality assurance and dispute resolution purposes;
• Marketing preference data — retained until you withdraw consent or close your Account, whichever is earlier;
• Technical and usage data — retained for up to twenty-four (24) months from collection for analytics and security purposes, after which it is anonymised or deleted.

Where retention beyond the standard periods is required by law, court order, or ongoing investigation, 5vmw will retain the relevant data for the additional period required and will document the legal basis for the extended retention.

Data Security

5vmw implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption in transit — all data transmitted between your device and the 5vmw Platform is encrypted using TLS 1.2 or higher (256-bit SSL);
• Encrypted storage — sensitive personal data stored in 5vmw systems, including financial account details and identity documents, is encrypted at rest using AES-256 encryption;
• Access controls — access to personal data is restricted on a strict need-to-know basis through role-based access controls, multi-factor authentication for administrative systems, and regular access audits;
• Network security — the Platform infrastructure is protected by firewalls, intrusion detection systems, and regular vulnerability scanning;
• Staff training — all 5vmw personnel who handle personal data receive mandatory data protection and security training;
• Incident response — 5vmw maintains a documented data breach response plan and will notify affected users and the NPC in accordance with RA 10173 breach notification requirements where a breach is likely to result in serious harm.

Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 5vmw. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Subject Rights Request." We will respond within the timeframes required by RA 10173.

Please note that certain rights are subject to legal exceptions. For example, the right to erasure cannot override 5vmw's legal obligation to retain KYC and transaction records for the minimum periods required by PAGCOR and AMLC regulations. Where a request is declined in full or in part, 5vmw will provide a written explanation of the reason and your options for escalation.

Children and Minors

The 5vmw Platform is strictly restricted to individuals aged 21 years and above in accordance with PAGCOR regulations governing casino-style online gambling in the Philippines. 5vmw does not knowingly collect personal data from any individual under the age of 21.

Age verification is conducted as part of the KYC process, and accounts found to belong to individuals under 21 will be immediately closed and all associated balances returned to the payment source after verification. If you believe that a minor has registered an Account on the 5vmw Platform, please contact [email protected] immediately so that appropriate action can be taken.

Cross-Border Data Transfers

In limited circumstances, your personal data may be transferred to, stored in, or processed in a country outside the Philippines — for example, where 5vmw uses cloud infrastructure or technology service providers whose servers are located abroad. Any such cross-border transfer is conducted only where:

• The receiving country has been assessed as providing an adequate level of data protection comparable to RA 10173; or
• Appropriate safeguards are in place, such as contractual data protection clauses binding the overseas recipient to obligations equivalent to those applicable under Philippine law; or
• The transfer is necessary for the performance of a contract with you (such as processing an international payment card transaction).

5vmw will not make cross-border transfers of your personal data in a manner that circumvents your rights under RA 10173 or exposes your data to a materially lower level of protection than that afforded under Philippine law.

Changes to This Privacy Policy

5vmw reviews this Privacy Policy periodically and reserves the right to update it to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Policy;
• Send a notification to your registered email address at least fourteen (14) days before the changes take effect where the changes materially affect your rights;
• Display a prominent notice on the Platform login page and dashboard for a period of at least thirty (30) days following the update.

Your continued use of the 5vmw Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with an updated Policy, you should close your Account before the effective date of the update.

Contact Us and Data Protection Officer

5vmw has appointed a Data Protection Officer (DPO) as required under RA 10173. The DPO is responsible for overseeing 5vmw's data protection compliance programme and is the first point of contact for data subject rights requests and privacy-related inquiries.

To contact the 5vmw Data Protection Officer or to exercise any of your data subject rights, please use the following contact details:

• Email: [email protected] — subject line: "Privacy / DPO Request"
• Response Time: We aim to acknowledge all requests within 72 hours and to provide a substantive response within the timelines required by RA 10173 (generally within 30 calendar days of receipt)
• Support Hours: 24 hours a day, 7 days a week for general support inquiries

If you are not satisfied with 5vmw's response to your privacy inquiry or data subject rights request, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for administering and enforcing RA 10173.